Policies
We make every effort to fulfil every order as quickly as possible once it passes the usual quality checks. We email all customers with a tracking number once your order has been shipped.
Normally, you will receive your garment within 1-2 weeks after it has been shipped. Shipping times vary depending on your location. Orders will be shipped via DHL. Order will typically take up to 3-5 weeks from the date the order was made.
Please note that you have 24 hours after placing an order to cancel it and request a refund. After that 24-hour period, you will not be able to request a refund as we will begin processing your order and designing your suit. Refunds are not provided after this period because our bespoke garments are made according to your measurements and built to fit you and no one else.
Please review our Alterations Policy if you believe there is an issue with the fit of your garments.
Please review our Damages Policy if you believe there is an issue with the construction of your garments.
This Privacy Policy describes how thewakilishacollection.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor WordPress.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
Customer support information
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state, country, or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Use of Personal Information
We use the information you provide to register for an account, attend our events, receive newsletters, use certain other services, or participate in the WordPress open source project in any other way.
We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.
Retention of Personal Information
We will retain your personal information on our systems only for as long as we need to, for the success of the WordPress open source project and the programs that support WordPress.org. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.
WordPress.org will not delete personal data from logs or records necessary to the operation, development, or archives of the WordPress open source project.
Rights In Relation To Your Information
You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:
- request a copy of personal information we hold about you;
- ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
- ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
- object to our processing of your personal information; and/or
- withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
If you would like to exercise these rights or understand if these rights apply to you, please follow the instructions at the end of this Privacy statement.
Third Party Links
Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites listed at the beginning of this document, so when you visit other websites.
Cookies
Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Cookies Set by WordPress
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by third parties, such as those who serve content or provide advertising or analytics services on the website (‘third party cookies’).
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the ‘like’ or ‘follow’ button on a post, for example).
Below the different categories of cookies set by WordPress.org are outlined, with specific examples detailed in the tables that follow. This includes their name and purpose. Certain cookies are only set for logged-in visitors, whereas others are set for any visitors, and these are marked below accordingly. Where a cookie only applies to specific subdomains, they are included under the relevant header.
- Strictly Necessary: These are the cookies that are essential for WordPress.org to perform basic functions. These include those required to allow registered users to authenticate and perform account related functions.
- Functionality: These cookies are used to store preferences set by users such as account name, language, and location.
- Performance: Performance cookies collect information on how users interact with websites hosted on WordPress.org, including what pages are visited most, as well as other analytical data. These details are only used to improve how the website functions.
- Tracking: These are set by trusted third party networks (e.g. Google Analytics) to track details such as the number of unique visitors, and pageviews to help improve the user experience.
- Third Party/Embedded Content: WordPress.org makes use of different third party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons), or embedded content from YouTube and Vimeo. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
WordPress.org
| Cookie | Duration | Purpose | Logged-in Users Only? |
|---|---|---|---|
| devicePixelRatio | Browser default (1 year) | Used to make the site responsive to the visitor’s screen size. | No |
| wordpress_test_cookie | Session | Tests that the browser accepts cookies. | No |
| _ga | 2 years | Google Analytics – Used to distinguish users. | No |
| _gat_ | 1 minute | Google Analytics – Used to throttle request rate. | No |
| _gid | 24 hours | Google Analytics – Used to distinguish users. | No |
| tk_ai | 24 hours | Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. | No |
| tk_lr | 1 year | Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. | No |
| tk_or | 5 years | Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. | No |
| wp-settings-{user_id} | 1 year | Used to persist a user’s wp-admin configuration. | Yes |
| wporg_logged_in wporg_sec | 14 days if you select “Remember Me” when logging in. Otherwise, Session. | Used to check whether the current visitor is a logged-in WordPress.org user. | Yes |
| wporg_locale | 1 year | Used to persist a user’s locale configuration. | Yes |
Make.wordpress.org
| Cookie | Duration | Purpose | Logged-in Users Only? |
|---|---|---|---|
| welcome-{blog_id} | Permanent | Used to record if you’ve chosen to hide the “Welcome” message at the top of the corresponding blog. | No |
| showComments | 10 years | Used to determine if you prefer comments to be shown or hidden when reading the site. | No |
*.trac.wordpress.org
| Cookie | Duration | Purpose | Logged-in Users Only? |
|---|---|---|---|
| trac_form_token | Session | Used as a security token for cross-site request forgery protection. | No |
| trac_session | 90 days | Used to keep anonymous session information. | No |
Controlling Cookies
Visitors may wish to restrict the use of cookies, or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored — either through built-in functionality or by utilizing third party plugins. It’s important to note that restricting or disabling the use of cookies can limit the functionality of sites, or prevent them from working correctly at all.
Privacy Policy Changes
Although most changes are likely to be minor, WordPress.org may change its Privacy Policy from time to time, and at thewakilishacollection.com sole discretion. thewakilishacollection.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Contact
Please contact us if you have any questions about our privacy policy or information we hold about you by emailing info@thewakilishacollection.com
You have 10 days upon receiving your suit to contact us regarding any issues with the fit of your suit. As stated during the ordering process, it is critical that the measurements you provided were accurate (either measured by a professional tailor or accurately following the instructions in the videos provided). In addition, because the order process takes 3-5 weeks, it is important that you try and maintain the same size and build. If you believe you adhered to these principles and still have issues with your fit, please contact us at info@thewakilishacollection.com. You may be entitled to an alterations credit not to exceed $40.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You have 10 days upon receiving the suit(s) to inspect it/them and reach out to us regarding any potential damages issues.
